I connect customer goals with the teams and systems responsible for delivery: account planning, onboarding, adoption, retention support, and complex escalations. My focus is clear expectations, coordinated follow-through, and dependable customer experiences.
Customer success and service delivery, supported by operational and technical judgment.
Account strategy & retentionUnderstand customer goals, agree account priorities, and maintain a clear review cadence. Identify adoption gaps, service friction, and relevant expansion opportunities; coordinate follow-through that supports retention and a credible long-term relationship.Relationship & commercial judgmentOnboarding & implementationTurn customer requirements into milestones, named owners, configuration checks, and training handoffs. Coordinate technical and service teams through readiness and the move into ongoing use, keeping progress, dependencies, and next steps clear to the customer.Adoption & time-to-valueCustomer delivery leadershipLead cross-team escalations with clear severity, decision rights, communication, and closure ownership. Connect recurring customer issues with service standards, product feedback, and workflow changes, so frontline learning reaches the people who can act on it.Service quality & accountability
Systems behind the work
The tools. The connections.
The platforms I connect across operations, team delivery, reporting, and technology.
Tools I work with
Platforms and working methods — not proficiency ratings.